In accordance with the Law on Consumer Protection, the consumer has the right to withdraw from the contract without giving any reason within 14 days from the day the goods were delivered to you. By withdrawing from the contract, you are released from all obligations except the obligation to pay the costs related to sending the goods that are returned due to the withdrawal from the contract. Your declaration of withdrawal from the contract takes effect from the day you send it to us.

 

 

 

1. You can submit your withdrawal statement to our e-mail address office@awibhri.com, or fill it out and send it to our address. You can download the contract cancellation form that came with the package here.

 

 

 

2. After we receive your e-mail, we will send you the Document for returning the goods to your e-mail, which is a confirmation of receipt of your declaration of withdrawal from the contract.

 

 

 

3. You need to print the submitted documents, fill them in, sign them (sign and stamp for legal entities) and send them together with the goods to the address that the Operator from the ONLINE store will send to your e-mail.

 

 

 

4. The package containing the goods for return must be tightly packed and sealed with self-adhesive tape.

 

 

 

5. Products that are returned due to contract cancellation must be unused, undamaged and packed in the original packaging. As a customer, you do not bear the costs incurred by withdrawing from the contract, except for the postage costs incurred by sending the goods to our address. On our part, we undertake that, immediately after receiving the goods that are returned based on the cancellation of the contract, we will refund the funds paid for the returned goods. In order to refund your funds, it is necessary that the goods for which the refund is made, as well as the completed and signed documents for the return of the goods, be delivered to the address that the operator of the ONLINE store sends to your e-mail. After confirmation of receipt, the funds will be paid to the account you specified in the form within 10 working days. You guarantee the correctness of the data entered in the Goods Return Document with your signature, i.e. stamp.

 

 

 

In the case of returning goods and refunding funds to a buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, the Seller is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the card user's account at the seller's request.

 

 

 

If after receiving the item you found that you want to exchange it for another item of the same or higher price category, please contact us by calling the number +381 69/779-571 or send us an email to the address: office@awibhri.com. Your invoice/shipping number and the code and size of the item for which you wish to exchange the originally ordered item.

 

 

 

If, after receiving the item, you have found that you want to exchange it for another item of a lower or higher price category, please contact us by calling the phone number +381 69/779-571 or send us an email to the address: office@awibhri.com. Your invoice/delivery note number, code and size of the item for which you want to replace the originally ordered article, as well as your JMBG (optional) and your dinar current account number to which we would pay any difference in price categories.